RECKITT
The second cultural transformation concerned Reckitt ’ s Quality processes and systems . The aim was to connect all the company ’ s Quality processes to increase efficiency and , as a consequence , revenue . Valerie believes that Quality transformations can directly impact a company ’ s business success : reduce time to market and improve first time right as two examples .
Previously Reckitt had Quality systems which were not connected with other systems within the organisation and therefore inefficient . This is why Valerie and her team decided to partner with Veeva Systems to develop a solution using the latter ’ s Quality management platform QualityOne , which Reckitt is now implementing . “ This will enable us
20mn + Products sold across the world everyday to connect all of our Quality management processes and be more efficient ,” she explains .
The transformation began with improving efficiency in Reckitt ’ s Quality Control laboratories , which she refers to as a ‘ Lean lab Programme and lately renamed as LabEx for Laboratory Excellence ’. “ We quickly identified that implementing lean methodology wasn ' t enough , it was a good step to start improving a laboratory , but it wasn ' t enough ,” Valerie says . We needed to enhance our programme with technology and that is when the relationship with SmartQC commenced . The end game is to have paperless laboratories that will be fully integrated to the overall business systems . When systems are connected , this will improve product release times and get products to customers faster .
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