Technology Magazine January 2022 | Page 249

BELL CANADA

He then added how the company ’ s diversity initiative feeds into this : “ It ' s really important that we create the sort of an environment that is inclusive and diverse across multiple dimensions . Bell truly believes that it helps to create a more agile workforce that learns faster and is able to perform much better . We have realised that diverse culture leads to better results and a higher engaged workforce , so that is extremely important to Bell .”

“ By hiring a diverse set of skills , as well as diversity from a cultural standpoint , you get different perspectives and on how to approach opportunities . This tends to deliver better results ,” he continued . Bell ’ s innovation with artificial intelligence Like many technology companies , Bell is dedicated to continuous evolution to ensure it remains best-in-class and offers its customers cutting-edge technological solutions .

“ Bell is one of the most innovative companies out there ,” said the Director of Operational Planning and Technology .

“ In my department , we created our own set of applications . We have millions of lines of code and we ' re tied to almost every facet of the business . From an innovative standpoint , building our own applications has really given us the opportunity to develop capabilities that are just not available today ,” added Sciarra .

MARCO SCIARRA

TITLE : DIRECTOR OF OPERATIONAL PLANNING AND TECH INDUSTRY : COMMUNICATIONS LOCATION : CANADA

Marco Sciarra is an accomplished business leader who has held multiple senior leadership roles within the telecommunications industry . Over the past two decades , he has accumulated vast expertise in the fields of financial and operations management as they relate to large , global , and complex customer support organisations . Today , Marco holds the title of director operational planning and technology , supporting one of the largest client support divisions in Canada , Bell Canada .