BELL CANADA
One of these applications is Bell ’ s Virtual Manager . Created by Sciarra and his team , Bell ’ s Virtual Manager is tied to the company ’ s applications , and at the time of development , was incredibly ahead of the curve in terms of artificial intelligence ( AI ) powered technologies within the workplace .
This Virtual Manager helps to manage the client operations division , reaches out to the employees in a real-time fashion .
“ BELL IS A STEWARD IN THE COMMUNITY THAT WE SERVE AND SUPPORT ”
MARCO SCIARRA DIRECTOR OF OPERATIONAL PLANNING
AND TECHNOLOGY , BELL CANADA
Sciarra said that he was keen to develop something that would respond effectively as the company began to respond to larger volumes of data , he explained that : “ In the past , most organisations out there would rely on a workforce management team who are staring at dashboards .”
“ Dashboarding is still ‘ in ’ today , but my philosophy is that if you ' re dealing with the amount of data that is coming at us in waves and streams , staring at screens is just not going to cut it . Our Virtual Manager now reaches out in real-time to make game-time decisions . We ' ve found that it ' s really improved our overall output across a number of different dimensions ,” he continued .
Recognising the importance of data and analytics to the company ’ s growth , Sciarra and his team are using different technologies within its applications to improve client operations . Already , the company has seen benefits from utilising AI and ML-enabled technology :
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