“ Some years before we reached the period of the pandemic , everybody had a hybrid laptop and smartphone , from the receptionist up to the chief exec ”

ROBERT LANGLEY CHIEF INFORMATION OFFICER , CAFCASS regions working in unique ways . We ' ve done a huge amount of centralisation of core services . So , it should mean that , whether you ' re in Cumbria or Cornwall , you get a similar experience that , hopefully , is a very , very good experience .”

Describing digital transformation as working hand in hand with the business change , Cafcass has avoided having a separate IT strategy or digital strategy , Langley explains .

The organisation ’ s journey started simply , making sure that the social work staff – known as family court advisers or guardians depending on their role – were able to work remotely and expanding the number of mobile phones in use , before beginning

360 January 2023

Technology Magazine January 2023 | Page 360

Cafcass

“ Some years before we reached the period of the pandemic , everybody had a hybrid laptop and smartphone , from the receptionist up to the chief exec ”