CENTRIMEX
shipping lines to confirm the stage at which consignments are in the transit process . This is limited to downstream movements from the point of Centrimex ’ s interaction with goods , which covers the entire process from when products leave the warehouse to when they are received by the customer .
However , part of the success in managing downstream processes is related to managing upstream pre-departure of shipments .
“ The Click & Track service will focus on the downstream — the journey itself . But , for the customer , it ' s important to get information for the upstream part . Say the shipment preparation is the booking , is it confirmed by the shipping line ? Is there any delay in this booking ? There are different steps to prepare the shipment before the goods are loaded on the ship ,” says Schmitt .
“ Through a collaborative platform , you can give visibility to the customer on these different steps . It ' s a very straight forward approach , we give the customer complete transparency to help build trust within our relationships . We are actually rolling outa wider collaborative platform allowing us to gain a global view of the shipment , upstream and downstream , including sharing documents easily with the customers .”
Bringing data into the supply chain mix To ensure a successful journey for every consignment that goes through Centrimex , the company underwent its own transformation process , with one of the key components for a solution that meets its customers ’ needs being data .
In just over two-and-a-half years , Schmitt has worked with the company to transition from minimal data usage to incorporating it into the wider strategy of the business ; it ’ s effectively become part of Centrimex ’ s offering .
376 January 2023