IN NUMBERS : THE LA
62 %
OF BRANDS OUTSOURCE THEIR CONTACT CENTRE OPERATIONS
Global contact centres remain the backbone of customer service delivery , with nearly two-thirds of brands relying on outsourced operations to manage their customer interactions
100,000
frontline agents to be displaced by Gen AI in 2025
59
Global contact centres remain the backbone of customer service delivery , with nearly two-thirds of brands relying on outsourced operations to manage their customer interactions
%
of design professionals report executive backing for accessibility
106 January 2025