KASEYA learn and grow on the job. Then there’ s Salesforce. Kaseya is currently using Agentforce across its operations and has found success by applying the tech in its customer support and go-to market operations.
The way it works is rather simple in theory. The AI agents perform real-time analytics and then take actions based on their analysis – a process of reasoning that we as people follow. It’ s a big evolution from the prompt-based systems you’ ll find in models like ChatGPT.
“ This is where it evolves on its own and actually tells you what it’ s doing,” Damon says.“ It’ s been really exciting and inspiring to be at the forefront of that.
We recently held a hack-a-thon in Miami in partnership with Salesforce; it was very successful with many agents from the event being deployed and used by our internal business and partners within days. One of Damon’ s priorities has been making AI a matter of enterprise IT, using it across every part of the business rather than using tools sporadically. Kaseya already has plans for more company-wide hackathons focusing on agentic AI as the organisation tries to stimulate ideas and assess their strengths and areas for improvement.
“ This is vibe coding,” he says.“ The best ideas and agents could come from someone that has little-to-no IT experience.” technologymagazine. com 93