ALLSCRIPTS HEALTHCARE SOLUTIONS
One of the hospitals which uses the Sunrise platform is St Joseph ’ s Health Centre in Toronto , a teaching facility in the west of the city which treats more than 20,000 patients a year .
The hospital ’ s Deputy CIO Purvi Desai told us that Allscripts is one of their biggest IT vendors , and that the relationship remains strong due to the company ’ s flexibility and responsiveness .
She comments : “ As we take on major initiatives in any clinical area ,
Allscripts is a key resource to help us understand the capabilities in the application and to provide us with options in terms of how we leverage functionality in the system .
“ For my team , they help us with how to configure and manage the application for the end users . Then , once functionality is operational , they are our tier-two level of support . My team would do preliminary troubleshooting and if it was something that wasn ’ t with the realm of our understanding we
180 July 2017