USA would escalate over to Allscripts so that they could assist us with our troubleshooting .
“ Sometimes they need a bit more information in terms of how it ’ s impacting our end users but we articulate the priority of the need , so if it ’ s something front-facing , impacting clinicians and patients , they certainly understand the important of providing a resolution as quickly as possible .
“ As we ’ re exploring opportunities or new projects within our clinical programs we reach out to Allscripts to find out what solutions will be available to us and to help us strategize if we have a business problem in front of us – how do we best tackle it for our end users ? There ’ s a constant dialogue in terms of planning , implementation and execution and then ongoing support and maintenance . Those are the key areas where we work together .”
But it ’ s not just Sunrise that is at the root of Allscripts ’ success . The company has four key areas of focus which allow them to offer such a comprehensive infrastructure for health providers and patients to benefit from .
The third “ pillar ”, as MacGregor likes to refer to them , is Allscripts ’ CareInMotion™ population health platform where data is aggregated from across various systems , harmonized and then served up to a clinicians within their workflow . She says that ’ s “ a significant
www . allscripts . com 181