EUROPE

77 build fibre : Traditionally you manually plan the roll out of your network in many detailed process steps . It takes a long time , before you actually see something on the street . Now , with new technologies we can accelerate this planning process immensely , which is something that makes us more efficient and will help us being on the market quicker .

“ Another one comes from our call centres , where we are using artificial intelligent voice agents to answer customer complaints . In most of our internal processes we ’ re using those technologies to be more efficient while the key driver remains to be successful on the market .”

By all accounts , this has been a mammoth transformation for

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