FUJI XEROX AUSTRALIA

136 the internal stuff . We also reduce hard costs through most of our transformations , which allows us to provide better value solutions to customers as well . We ’ re a business just like our clients , so we ’ re always challenged to find better ways of doing things .”

For any business embarking on a technology transformation , Schembri emphasises the importance of laying solid foundations before chasing after the bright , shiny object . “ What ’ s the difference between driving a Ford KA and a Ferrari into a brick wall ? You get the same result , but one just looks more spectacular when it hits it .” Schembri describes the ideal process as a hierarchy of needs : “ The basis of it is learning , and it ’ s our job to make a learning environment . Then you define standards , which is followed by an emphasis on continuous improvement , and above that is transformation and innovation . Those two things are addictive for executives , but if you don ’ t do the foundation first it gets ugly .”

Fuji Xerox will continue to support clients from these solid foundations as they undergo their own journeys . “ As our business comes up with new offers ,

JULY 2019