experience too . For instance , Both outlines how Kerzner has reorganised its team and increasingly adopted collaboration tools which allow the business to better communicate with its global properties , shortening geographical distances and driving efficiency . “ There are no more regular telephones ; instead everyone uses collaboration tools ,” notes Both . “ Our properties are all around the globe – these tools have been invaluable .”
Any technology professional will tell you that forging the right partnerships is critical to any successful business transformation . This rings true at Kerzner too ; the company has worked shoulder to shoulder with several technology businesses such as Hexaware , which Both describes as a “ critical partnership ”. “ Having trusted partners like Hexaware is very important , especially for a company like us which isn ’ t a cookie cutter business ,” he says . “ We ’ ve worked very closely with companies like Hexaware to develop and maintain our customer applications . It ’ s been an incredible journey so far and we couldn ’ t have done it without them .”
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