KERZNER INTERNATIONAL

402

Whilst the journey may be far from over , Both says Kerzner is already beginning to reap the fruits of its labor . “ We strongly feel that we ’ ve been providing much better service to our internal customers , our resorts , and our guests ,” he says . “ We ’ ve drawn insights from our data and empowered colleagues by giving them the information that they need to deliver an incredible experience whereby guests immediately feel like they ’ re coming home .”

Personalisation in the hospitality industry is nothing new , but the data

JULY 2019