age has taken the idea to new heights . Both predicts that this trend will continue , but while technology will become more pervasive in the hospitality industry it won ’ t be able to replace that human touch . “ I think guests are going to continue to expect more and more personalisation and automation , but Kerzner will still focus on delivering a personal guest service through people as well as technology . I feel my role is to enable our colleagues as much as possible to provide the most amazing customised service to our guests .”
Having just opened two more resorts – One & Only Nyungwe House in Rwanda , and Atlantis in Sanya – it seems Kerzner International is set to continue on its upward trajectory , powered by both people and technology . The business has been selective when choosing resort locations , technologies and even partners , and it ’ s clear that this thoughtful , guest-centric approach has distinguished it from the pack .
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