IT PROCUREMENT
72 ness processes , we are empowering companies to build service organisations that can proactively solve customer problems – often without the customer even having to tell them something is broken . Service is transforming fast , and we ’ re striving to make sure our customers have the most cutting-edge tools to drive their businesses forward .”
It also gives its users access to an even larger business ecosystem , with ready-made in house products that seamlessly integrate into the company ’ s platform . These include : Sales Cloud , Service Cloud , Marketing Cloud , Commerce Cloud , Community Cloud , Quip ( a collaboration tool ) and Salesforce Platform . For users in search of external apps , the AppExchange grants users access to a slew of programs like Outlook , Zapier and Jira , and easily integrates them into the existing CRM .
Salesforce ’ s pricing model , scalability and applications are definitely targeted at larger businesses . While the company has begun offering streamlined SME packages at a lower price point in recent years , its full potential lies in enabling enterprises to manage
“ Today , people expect companies to speak to them with the right message , in the right tone , at the right time ”
— Adam Blitzer , EVP & GM , Marketing Cloud , Commerce Cloud and Community Cloud , Salesforce
customer relationships at scale .
This year , Salesforce was placed in the Leaders quadrant of Gartner ’ s 2020 Magic Quadrant for Multichannel Marketing Hubs . Salesforce is available starting at $ 25 per user , per month for the streamlined , lower tier offering and goes up to . A company ’ s understanding of its customer base is essential to providing a stellar customer experience ( CX ). Oracle ’ s CRM platform excels at providing
JULY 2020