QUALTRICS
the feedback that is provided by customers and employees . It ' s such a great platform , and it allows us to infuse user experience into XM programs ,” said Wedl .
“ As an end-to-end partner , we can help companies scale their programs , no matter where they are in their level of XM maturity . For example , we can assist a company that doesn ' t know a lot about XM , but understands the necessity for gathering feedback , whether it be from customers or employees . We can help them build a program from the ground up based on their requirements and their goals .”
“ We can do this with any type of infrastructure , but being a Gold partner of SAP as well , our heart lies with them . We also have great solutions integrated with Qualtrics for companies who have a more mature XM program . The first is our User Experience Score which provides quantified
“ A company who doesn ' t care to listen to their customers and employees or process feedback on its products and brands - is a company that will fail ”
YUSDI SANTOSO HEAD OF CUSTOMERXM SOLUTIONS STRATEGY EMEA , QUALTRICS
270 July 2021