APPLICATION SECURITY
CHATBOTS AND AI IN THE UK
AI helps companies improve agents ' workload
To improve agent productivity
34 %
To intercept requests going to agents
29 %
To improve agent workflow ( prioritising , solving requests )
27 %
To provide customers with 24 / 7 support
23 %
UK Customers recognise that AI improves their experience
50 %
' I expect AI to save me from having to repeat myself when contacting a company '
|
39 %
' I expect AI to improve customer service quality '
|
49 % of customers would rather interact with a bot for simpler issues |
44 % ' I expect AI to make my life easier ' |
Artificial intelligence ( AI ) - once seen as the tool of the future - now plays a crucial role in customer service .
122 July 2022