54 % Chatbots will drive large costs savngs

53 %

Chatbots have the ability to help customers reach the right channel

55 %

Chatbots can be used across all channels

47 %

Chatbots can predict customer intent

Indeed , business leaders now recognise the significant role that AI plays in building impactful customer experiences - from improving workflows to using chatbots to help with simple requests . And , customers recognise how AI can improve their interactions and experiences with a company .

The majority of customers recognise the benefits of AI in society

73 %

57 %

60 % 60 %

46 %	48 %	49 %
UK	Germany	Benelux	Nordics	France	Italy	Spain

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