ALCATEL-LUCENT ENTERPRISE
“ At ALE , people are our strength and we work like a family ”
RASHEED MOHAMAD EXECUTIVE VICE PRESIDENT , ALCATEL-LUCENT ENTERPRISE
“ Then there ’ s enterprise agility , where connectivity has to be both seamless and flexible , and our Digital Age Networking ( DAN ) solutions help to achieve this . Lastly , we have flexible cloud platforms that connect all of these things together , so that everybody can work collaboratively within one integrated system .”
ALE ’ s unanticipated remote operations meant that they had to identify how best to adapt their q2c chain under such challenging circumstances and to understand how predictability could be improved as a system . But this obstacle delivered unexpected results for their processes as well as their outlook .
“ Another great change that came out of this situation was that we had to push the subscription model with more total cloud-enabled solutions ,” says Mohamad . “ We have our cloud platforms including Rainbow Office powered by RingCentral which enables the connection of devices , people and processes , and we ’ ve recently signed a strategic partnership agreement with Avaya that extends the availability of Avaya ’ s OneCloud CCaaS ( Contact Center as a Service ) composable solutions to ALE ’ s global base of customers , while also making
160 July 2022