DIGITAL TRANSFORMATION
“ Digital transformations represent a significant shift to new ways of working , often organisations underestimate the effort and commitment involved and all too often under-resource the project downstream . Technical teams are often asked to deliver these projects on top of business as usual activities .”
This , he says , creates contention between the short-term and long-term requirements of the business . The result is burnout and project fatigue .
“ When new technology results in a business process change , it tends to be viewed as a negative because the workforce does not want to have to re-learn what it already knows ( institutional muscle memory ),” he adds . “ This often results in a business filled with people who look for reasons to stay the same because they are unable to see the connection between the business strategy and the technology strategy .”
Bringing employees along for the journey When driving cultural transformation , it ’ s crucial for employees to be included throughout the process . “ Involving employees in the change process early on , so they can provide input , feedback and feel involved with the change rather than it being done ‘ to them ’ is often overlooked ,” Catherine Wilks , Client Partner at Slalom . “ Early engagement helps address resistance , incorporates diverse perspectives and ensures alignment with the organisation ’ s culture and values .”
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