Manu Gopinath pictured at UST’ s 25th Foundation Day celebrations in India in 2024 the most friction-heavy sectors of enterprise operations: insurance claims and customer service.
“ Without naming specific clients, we are seeing profound shifts in how organisations handle complex, dataheavy workflows,” Manu explains.
He notes that, while traditional software optimisation previously helped accelerate these processes, the advent of generative and advanced AI has fundamentally shifted the baseline.
A prime example lies in health insurance claims processing. Historically, evaluating a claim required navigating
“ For AI to work effectively, they need cleaner data and that’ s a big challenge”
Manu Gopinath President UST technologymagazine. com 29