Technology Magazine June 2018 | Page 166

RAIFFEISEN BANK INTERNATIONAL
The financial industry is but one of many , if not all global industries that is embracing technology more and more . As RBI develops its end channels and the way it works with customers , Fritz must look at exactly what the customer expects and how they want to engage with the company .
RBI is currently exploring a number of technology solutions designed to embrace the digital experience and leverage synergies with the physical world .
“ Not only are we looking at implementing mobile channels through which our customers can interact and engage with us , we are already enabling digital account opening services ,” says Fritz . “ This
166 June 2018