EUROPE incorporates a number of ways in which customers can verify their identities through these digital channels for e . g . video identification .
“ There are many products we are exploring so that we can deliver our services without touching the branch . It ’ s about taking the customer experience to a new level and offering a digital experience .”
The challenge , then , in seeking ways to implement and offer a digital experience for the customer is ensuring that the solutions and the technologies that RBI implements remain relevant and in line with customer expectation .
With technology there is always a risk – the cost of failure in an industry that is continuously evolving is extremely high . This can breed a culture of implementing technology for the sake of implementing technology , as opposed to implementing what works . Fritz recognises this , noting that there are certain “ buzzwords ” that currently populate the technology conversation throughout the financial industry .
“ We ’ ve invested a lot into developing the capabilities that a modern financial institution needs and harmonising data across the RBI Group . That ’ s a transformation that has been ongoing and will most likely continue in the future ”
Robert Fritz , Group CIO and Managing Director of Raiffeisen Bank International AG ( RBI )
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