AFRICA instance , we ’ re trying initiatives like corporate cheque clearing whereby corporate customers can scan their own checks from their own location . We also have a cash deposit machines which are being rolled out so that corporate customers don ’ t have to come to the bank to present the cash . “ We ’ ve also rolled out one of the best internet banking transformations . Most of our customers , particularly our corporate customers , even have direct access to executive management and their own personal relationship manager . This gives customers the comfort of knowing that Exim Bank is providing quality services for all , not just services for corporate customers .”
To gain a deeper understanding of its clientele , Exim Bank is leveraging big data and analytics to create what Nalitolela describes as a “ customer consistent viewpoint .
Utilising a customer relationship management ( CRM ) solution , the Tanzanian firm is using data to get a 360-degree view of the customer . In addition to this , Exim Bank has also implemented a www . gigabitmagazine . com 255