“ Through technology people are much more knowledgeable , which “ Through technology people are much more knowledgeable , which feeds their expectations of our service and products and the value they can get . They know what ’ s out there and we need to be able to respond to that ” — Indranil Bandyopadhyay , Head of IT
AFRICA be in that space . Our clients demand instant gratification – quicker service and results at the push of a button .
“ Whether it ’ s making a claim or issuing a policy or even cancelling one , everything has to be done at lightning speed . We need to ensure that our service delivery meets client expectation .”
Other markets continue to redefine user experience , which influences clients ’ expectations . Nedbank Insurance continually has to review what it considers art of possibility to continue meeting the demands of clients .
“ Through technology people are much more knowledgeable , which “ Through technology people are much more knowledgeable , which feeds their expectations of our service and products and the value they can get . They know what ’ s out there and we need to be able to respond to that ” — Indranil Bandyopadhyay , Head of IT
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