NEDBANK INSURANCE
feeds their expectations of our service and products and the value they can get ,” he says . “ They know what ’ s out there and we need to be able to respond to that .”
The current technology conversations are centred around topics such as artificial intelligence , big data , automation and blockchain . But what can Nedbank Insurance do to avoid simply adopting and implementing technology solutions for the sake of joining that global conversation ?
The company is already using technologies such as telematics , robotics and data-driven analytics to improve the way it services its clients .
But where Nedbank Insurance is really using technology to transform and improve the way it engages with clients effectively is in capturing rich data through its ‘ one policy administration system ’. This state-ofthe-art policy administration system hosts both its life and non-life businesses , enabling a 360-degree view of clients . The early benefits achieved include faster response times , improved client interaction and better service delivery . “ And we are exploring further efficiencies . We are constantly looking at our processes to take advantage of having a single platform for life and non-life policies ,” says Bandyopadhyay .
Various other initiatives such as automating client experience , building superior digital properties , integration with insurtech partners , driving advanced analytics and solutions that fulfil the needs of clients across life and non-life businesses are underway .
“ All of the above are based on optimal exploitation of available data ,” says Bandyopadhyay .
278 June 2018