O2 CZECH REPUBLIC
£ 1.5bn Approximate revenue
2006
Year founded
26
4,500 Approximate number of employees
profile when hiring people in our stores and call centres . Previously , the ability to work with the complex system was a priority . Up to 30 % of store consultants were leaving the company within the first three months . Now , after launching this system , we can focus on hiring people who enjoy serving our customers , who have more sales skills than technical skills – and that exit rate has dropped to almost zero immediately . Our employees are able to work naturally with the new CRM and portal , which means they can focus on their conversation with the customer .”
In addition to reworking the customerfacing side of the business , O2 Czech Republic ’ s behind the scenes technical infrastructure is also undergoing a transformation to ensure that the company ’ s services remain at the highest possible level of quality . “ We are lucky to be in a business with huge demand - a demand for data that shows double digit annual growth rates . This requires us to significantly change our network
JUNE 2019