“ I spent over 10 years in different positions on the commercial side of the business , and I can apply that deep understanding to my technical role ”
— Jan Hruska , CTO , O2 Czech Republic
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Czech Republic to take the next step on its journey towards digitisation . “ Previously , our store set up had a legacy system that typically required four employees behind the counter , working on a main computer , and only allowed for one on the floor greeting customers ,” says Hruska . “ Now , we have a new system running on all our devices , not just the store computer , but with no reduction in functionality . We can have four guys on the floor in any setup you can imagine . They can talk with the customer ; they can take their own mobile or even the customer ’ s mobile and access the system alongside them . It ’ s true assisted self-care .”
If Emeldi is the heart of O2 Czech Republic ’ s new CRM , then Ness is its face . “ They ’ re an important IT vendor , providing us with portal solutions ; our new Moje O2 portal , developed by Ness , is what the customers and internal staff see from their side ,” says Hruska . The new face of O2 Czech Republic ’ s IT is allowing the company to pursue strategic change in the way it manages its employees and hiring practices . “ It ’ s enabling us to look for a different
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