Commonwealth Ombudsman About us
Commonwealth Ombudsman About us
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281 accountable services to the community .
But throw in an international pandemic , a population of 25 + million in forced isolation , an estimated one million people losing jobs – and countless businesses imploding – and barely six months later , Australia went into a tailspin .
The ICT team was responsive to the emerging crisis . “ We started ramping up in late February , to shift people to working from home . We had to think about toolsets , collaboration , a whole new paradigm of information security . Luckily , the strategy process was in full swing . COVID hasn ’ t necessarily changed our focus for the next 18 months , however it has brought a lot of clarity to what the business needs in the longer term ,” says Carson .
The Ombudsman is dedicated to exploring and improving different technologies to draw out insights from information it already holds but , according to Carson , the challenge is that the crucial information is often buried .
“ The Ombudsman as an organisation is about fairness and making sure that no member of society is disadvantaged , or disproportionately disadvantaged . An important part of
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