COMMONWEALTH OMBUDSMAN
282 our work is not just resolving each individual complaint for every member of society that asks for our help , but being able to identify the systemic issues ,” she says . “ We ’ ve always got to be able to provide a touch point for communities to be able to approach us . Data and digital ethics , security and privacy , are key to that .
“ We need to provide those insights back to the government organisations we deal with in order to stop those issues in the first place . Our data needs to be accurate and our records need to be held for longevity so it ’ s essential we manage them well .”
The Ombudsman develops best practice guides . Its “ bread and butter ” is best practise in complaints management and resolving complaints , but it also provides guidance on automated decision making . It published its first best practice guide on automating decision-making back in 2007 and has just released an updated guide for 2020 to assist government agencies . “ I think that ’ s really interesting and shows that the Ombudsman is thinking
JUNE 2020