about the future , focusing not only on how we deliver our services , but also on how to help other institutions improve how they deliver as well ,” adds Carson .

As a part of the CIO role , Carson has been tasked with reviewing the strategic business systems , which support complaints management and recording keeping . She is also currently piloting various technologies to meet various business needs .

One recent pilot success is Kojensi . The information collaboration and communication tool from archTIS Ltd enables the Ombudsman to securely conduct investigations with agencies and share information without having to invest in a full protected environment . It also allows the chance to scale up if necessary – ideal for the Ombudsman , which sometimes runs programmes for only 12 to 18 months until the issue is resolved .

In March , the Ombudsman purchased 50 Kojensi licences on a 12-month deal worth $ 35,454 in annual recurring revenue . “ Kojensi has proved to be handy tool during coronavirus when information needed to be shared and meeting people face-to-face

EXECUTIVE PROFILE :

Title : CIO Company : Australian Commonwealth Industry : Government Location : Australia

Experienced professional public servant able to build business capabilities and challenge status quo to drive business outcomes . Demonstrated ability to improve public services through good design and process improvement . She has a strong focus on achieving business outcomes in government digital projects .

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