KAMRAN KHAN GO TO MARKET LEADER - CX AND INTELLIGENT WORKSPACE , NTT

reached a tipping point where this will become the norm .”

While the last year has demonstrated that , for many businesses , hybrid and remote working is a viable option , the exact balance has yet to be struck . “ By working from home , many employees are saving time and money from commuting and are finding a better worklife balance ,” says Kamran Khan , Go to Market Leader - CX and Intelligent Workspace at NTT . “ Yet many employees miss the face-to-face social interaction and learning opportunities that working in a physical office provides , and are eager to return to the office . Going forwards , then , hybrid working will enable employees to mix working practices in a way that suits their personal situation .”

Businesses themselves must change to facilitate effective remote and hybrid working and enable new and digital ways of working while not losing the social contact and free exchange of ideas inherent to a physical office . “ It ’ s important to keep in mind that

technologymagazine . com 63