DIGITAL TRANSFORMATION
“Workplace analytics is a fundamental tool for improving employee experience ”
KAMRAN KHAN GO TO MARKET LEADER - CX AND INTELLIGENT WORKSPACE , NTT
hybrid working includes every employee ’ s remote working space – which ranges from their home seating arrangements to external office spaces ,” says Khan . “ As well as leveraging technology , teams should aim to nurture soft traits and engrain an element of conscious inclusion in meeting etiquettes to bring parity to the level of engagement and involvement of remote employees and those in the office . Everyone has a different situation , and IT and HR departments need to work together to adapt and support each individual ’ s wellbeing wherever they may be working from .”
If hybrid working is to become the norm , the office itself cannot be forgotten . “ As employees begin to return to the office , physical workspaces should be tailored to safely support a hybrid workforce ,” says Khan . “ Data insights from footfall and usage patterns can help companies to create workspaces that can adapt depending on how many people are working from the office each day . Technologies such as digital twin platforms , AI , and machine learning can also provide information around the occupancy of an office space . This allows
64 June 2021