WIZZ AIR
“ We ' ve been able to use the customer data as a source of information and feedback without actually using traditional surveys ”
ZSOLT NADAS HEAD OF TECHNOLOGY , WIZZ AIR
Pricing is one of the core differentiators for the airline , where it has actually pivoted from being for pure revenue maximisation to developing a communication channel with its customers , both directly and indirectly , in terms of automation .
Another element is disruption management . Having been a travelling consultant himself - who flew every day for almost a decade - Nadas knows those terrible days at the airport , wondering what ' s going on ,
92 June 2022