THE TECHNOLOGY INTERVIEW
by 75 %, while the time to measure or process those particular tasks has again been reduced by 75 %.
Perhaps more significantly, the project has transformed roles within IBM’ s HR function.“ Now a number of HR professionals are data scientists or conversational specialists as well, using HR terminology to help us continually streamline that process even more,” Leon adds.
These internal experiences have informed IBM’ s approach to client engagements across sectors. In financial services, NatWest Group faced challenges processing 20,000 legal documents annually, a task Leon describes as previously manual and time-consuming.
“ We’ ve worked with our Consulting Expert Labs and watsonx. technology to have AI analyse those documents to make decisions around when to use them and when not to use them with legal terms,” he explains. In healthcare, IBM partnered with Hospitals of Warwick and Coventry to address the persistent issue of missed appointments using AI assistants.
46 June 2025