“ They had a challenge of missed appointments, and then we had an AI assistant who was able to not only identify those missed appointments but notify when appointments freed up,” Leon says.

The impact has been substantial in a sector where resource optimisation directly affects patient care.“ This helped them benefit by about 700 appointments per week, quite substantial when it comes to reducing the NHS waitlist,” he notes.

IBM Granite models offer alternative to resource-intensive LLMs While much industry attention focuses on increasingly large language models

technologymagazine. com 47