Mahindra both locally in the UK and internationally in order to work through this technology and , ultimately , replace or switch off technology .
Clayson admits that in a transformation , there is a desire to move as quickly as possible , but that comes at the expense of effectiveness .
“ You can ’ t just go in and switch off or remove technology in any order or as you like ,” he says . “ You have to have a proper migration plan in place and Tech Mahindra really assisted us on this and really helped us get to where we are .”
“ The next 12 months will be a more of the same , but it ’ s going to be much harder ,” he says . “ It will be more difficult to unpick the tech debt and to upgrade . The easy part of the work is done .
“ To get to where we are , a 50 % reduction in tech debt in 18 months , has made a massive difference . But to continue at that pace will be harder in the year ahead .”
For Tech Mahindra , the relationship
“ We have been a value service provider to TalkTalk aligned with TalkTalk ’ s motto of being an affordable and reliable supplier to their customers ”
– Ashish Pandey , VP & Client Executive , Tech Mahindra
130 March 2018