CANADA
“ WE ’ RE LOOKING TO EMPOWER OUR EMPLOYEES TO BE MORE MOBILE AND
PRODUCTIVE , SO THEY CAN FOCUS ON OUR CUSTOMERS AND PROVIDE THE
EXCELLENT SERVICE THAT SETS US APART ”
– Philip Armstrong , Executive Vice-President and Global Chief Information Officer data analytics and AI technologies are helping to streamline and reduce business processing costs , enhance responsiveness , and increase employee productivity .”
Rising customer expectations and the industry ’ s competitive landscape are also reshaping the way Lifeco approaches systems and solutions delivery .
“ Our technology development process was much more inward looking , today it ’ s a more organic process that has to be closely aligned with what customers want , need and expect . ”
Armstrong points to how Agile development methodologies and ways of working are becoming the preferred way at Lifeco , bringing together crossfunctional , full-stack teams that are able to deliver quickly . To him , this is often the biggest cultural change .
“ It ’ s no longer good enough to work on requirements , develop code , wait six months , and then present the result – the traditional waterfall approach . There needs to be shorter , sharper sprints , allowing us to reduce execution risk and respond to opportunities in the marketplace as they happen .”
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