Avianca | A321 Neo evolving by adding new functions . Upcoming updates will be a result of our users ’ requests ,” the CTO explains .
Doors wide open to improvement As Aldana notes , Avianca ’ s perception of any user ’ s total experience goes well beyond routine procedures such as planning a trip , reservations , ticket purchasing and check-in . It also relates to other subjects within the travel and leisure industry : hotel links and reviews , car rental companies , restaurants and other activities that are part of a trip .
“ This will be accomplished through our API , in which our allies , users and the entire environment we ’ re part of will be able to contribute in improving our clients ’ experience , since they are the ones telling us what to improve ,” Aldana says .
Increased productivity and operations New , faster , easier ways to engage with travellers is not the only area in
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