CANADA
“ IT ’ S A LABOR OF LOVE , BECAUSE I BELIEVE THESE TOOLS WILL EFFECTIVELY IMPROVE EVERY ASPECT OF THE
STAFF ’ S LIVES ”
— Helen Knight CIO / Director of Technology Calgary Drop-In and Rehab Centre ing relationships . “ We went from our volunteer and donor department using five different calendars , answering the phone full-time and carrying the burden of disparate systems , to having a push system where the donors and volunteers engage directly by registering on a website , being onboarded by a system , and signing up for the shifts that they wanted , so the staff were able to focus on relationship building ,” she recounts . “ There was significant change management and it was a really careful process , but it ’ s a labor
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EXECUTIVE PROFILE
Helen Wetherley Knight , MBA Fighting poverty with technology , Helen is the Director of IT for the Calgary Drop-In Centre , the most effective Homeless Shelter in Canada . Leading an IT Transformation that will deliver annual savings of $ 1.5 Million USD , Helen is driving meaningful change for vulnerable Calgarians . Helen is also a passionate advocate for increasing gender diversity in IT , serves on two non-profit boards and was a Canadian CIO of the year finalist for 2018 .
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