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of love ,” Knight insists , “ because I believe that all of these tools will effectively improve the staff ’ s lives .”

Knight stresses that the essence of her technological transformation at the Drop-In is the empowerment of its staff and volunteers . “ I ’ m not here to replace anybody ,” she insists . “ I ’ m here to take away busy work and pain . I think technologists get into a lot of trouble when they feel so confident that they reach past their level of expertise and start making policy decisions , or feel that just because they can prove something with data , that it ’ s the right and humane thing to do ,” she reflects . “ I fully accept that my skill-set ends at the technology , and that the front-line workers are the experts in client care ”

Twigg , who has been working alongside Knight and her team to bring Sierra Systems ’ expertise to bear on the challenges of technological transformation at the Drop-In , agrees . “ It ’ s not about cool tech . It ’ s about giving a person experiencing homelessness a bed , a sandwich , a laundry service and everything else that comes with it ,” he emphasizes . “ All non-profits require technology . They just haven ’ t been