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IT governance . We sat down with Bolt to find out about the challenges of effecting technological transformation and change management across an enterprise-scale higher learning institution , and about Boise State ’ s current plans to implement a campus-wide Customer Relationship Management ( CRM ) approach to use data analysis to improve and maintain Boise ’ s university-student relationships .
Located in the West of Idaho , Boise State University was founded in 1932 by the Episcopal Church , becoming an
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