more integrated living and travelling environment for our customers ,” Kam says .
“ Theoretically , customers could travel from their home — a property managed by us , to an MTR railway , to their office block which is managed by us , have lunch or meet friends in a shopping mall managed by us ,” he expands . This synergy not only retains custom and builds trust within the market , but creates an integrated society where looselyrelated aspects of daily life are connected to run seamlessly together . Consolidating the supply chain of multiple industries , and thinking macroscopically about society as a whole gives MTR an edge in building customer trust and retaining loyalty across different markets .
Naturally , the various innovations and initiatives are supported by a range of partnerships . MTR works closely with Kone , Rotec , Beijing Traffic Control Technology , Hyundai Rotem , Siemens , OTIS , Thales and Arup to deliver its services efficiently and sustainably by employing pioneering technology .