SINGAPORE POOLS PRIVATE LIMITED
enhanced Singapore Pools Account service that allowed customers to manage their accounts and place bets online . The platform is also supporting Singapore Pools ’ efforts to work with the authorities on combating illegal gambling activity .
Next , Yeo and his team rolled out new , digital branches . “ Traditionally , customers come into our physical locations , speak to someone at a counter to place their bets , pay their money and so forth ,” Yeo explains . “ The digital branches allow our customers to access our services using new technologies , and conduct transactions in a way that is paperless , cashless and queueless .” Socially Responsible Gambling Both the Singapore Pools app and digital branches will explore facial recognition in their onboarding process , not only to make the customer experience more frictionless and improve security , but also
“ Our mission is to provide those people who like to bet with a safe and trusted environment in which to do it ”
YEO TECK GUAN CHIEF BUSINESS TECHNOLOGY OFFICER , SINGAPORE POOLS
EXECUTIVE BIO
YEO TECK GUAN
TITLE : CHIEF BUSINESS TECHNOLOGY OFFICER
COMPANY : SINGAPORE POOLS INDUSTRY : GAMING LOCATION : SINGAPORE
Yeo Teck Guan is the Chief
Business Technology Officer of Singapore Pools , a subsidiary of Tote Board . He is responsible for leading digital transformation and innovation within the organisation , while providing leadership to spearhead all Information Technology initiatives . As a digital evangelist at heart , his passion is to drive innovation and the digital acumen within the organisation , to grow its strengths as a contributor to the community . Outside of Singapore Pools , he is active within the business and professional community to contribute his expertise and knowledge to fulfil the mission and objectives of non-profit organisations and committees . technologymagazine . com 151