SINGAPORE POOLS PRIVATE LIMITED
The organisation is now a wholly-owned subsidiary of the Tote Board , which is a statutory board under the Ministry of Finance .. Over the past 50 years , Singapore Pools as played a leading role in combating the country ’ s illegal gambling scene .
“ Our mission was to provide those people who bet with a safe and trusted environment in which to do it , and ensure that the surplus revenue from gambling in Singapore could be channelled back into supporting the community through charities , rather than lining the pockets of illegal syndicates ,” Yeo explains , adding that , in the decades since its inception , Singapore Pools has earned the trust of the country ’ s citizens .
First and foremost , winnings are tax-exempt , so winners get to keep every dollar of their prize money . “ Unlike in a lot of other countries , if you win a million dollars , you get to keep a million dollars ,” says Yeo . And all the surplus revenue is channelled back to the government where it ' s used to build national stadiums and so forth .”
In the 2019 / 2020 financial year , Singapore Pools collected close to S $ 9bn . Of that total , S $ 6.3bn - 70 % of the total - was returned to the winners , 22 % was collected by the government as tax revenue , and 5 % was channelled to the Tote Board to be redirected to charities and grants that support the arts , community development , charity , education , health and sports sectors , with the remaining 3 % representing the organisation ’ s operating costs .
Digitally Transforming the Customer Experience The first step Yeo and his team took was transforming the Singapore Pools ’ customer touchpoints , which were very traditional counter-service based and in-person when he arrived . In 2016 , the team launched an
150 March 2021