CITY OF MEMPHIS
Kimberly
Bailey talks the City of Memphis ' IT development
had accrued their own solutions . They were very amenable to her suggestion that these be replaced by enterprise solutions wherever possible . “ Now they see us as the people to help them make the right choice , confident that we want what works best for them .”
Bailey ' s intimate exposure to HR work over many years helped shape her leadership style . The human element became critically important as Covid-19 struck . “ I don ' t just check on what my teams are doing , but how they are doing : they are more than a resource for us : we are a resource for them and all 8,000 city employees too .” Kimberly Bailey ' s approach is best shown by her actions : her first action on becoming deputy leader in 2019 was to schedule a 15-minute one-to-one meeting with each of the 80 staffers in the IT division . “ I want to know what each person does , what they like about their work and what they would
“We immediately decided to send home our noncustomer-facing people , like programmers and developers and project managers ”
KIMBERLY BAILEY CIO , CITY OF MEMPHIS
248 March 2021