DIGITAL TRANSFORMATION
I say these all in one breath as it ’ s difficult to separate them . These technologies form a key pillar for improving employee productivity , and enable the training of machines to complete existing mundane tasks , or to augment the business processes that humans execute .”
Achieving that vision is not simply about implementing technology such as robotic process automation ( RPA ), but also trusting workers . “ The ultimate goal should be equipping your people with the best information and analysis such that they can make the best-informed business decisions ,” says Kinson . “ When we have freed the knowledge workers from the mundane , we can look at automating what remains , but few organisations have yet reached this level .”
Going forwards , new technologies have the potential of combining with new cultural approaches to create a truly digital workplace , with such an approach sometimes being known as hyperautomation . “ A digital workforce is about more than just replicating how tasks are completed ; it ’ s about thinking strategically about how automation can be looped into the process , so that humans can do their jobs in the quickest , most efficient way possible ,” says Kumar .
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