2002
Year Founded
Computer Software Industry
5,000 Number of Employees
$ 1,075mn
Revenue 2021 ( USD ) the customer in a conversational manner that fits in the context of the experience . Not only will you have increased response rates , you will also understand your customers deeply and their behavioral signals across every touchpoint a customer may have with you .”
The Qualtrics ’ platform that allows companies to listen for these signals and capture them in real-time where they come from . “ Being able to gather that data , interpreting it and understanding it using AI enables us to understand how we make customers feel . With the adoption of analytics , we can get a real understanding of the customer ' s sentiment and the intensity of their emotions . Allowing these insights to be used in order to create personalised experiences in moment at scale ,” says Vogel .
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