“ The ability to be transparent and do all we can to protect families ’ data is tremendously important ”
TERESA DURAN CIO , MAKE-A-WISH AMERICA
engagement , and preparing the organisation for a “ bumpy ride ” were key strategies used by Teresa Duran and her team . This approach ensured that the organisation was ready for the transformative shift toward more technologically advanced operations .
“ I always say the technology part is the easiest part ,” Duran explains . This is the third business transformation I ’ ve led within the last 10 years , but it ’ s less about technology and more about change and an organisation ’ s ability to embrace a learning mindset .
“ There was a tremendous amount of effort , especially at Make-A-Wish , going through their first major transformation change , probably the largest change they ’ ll ever go through as an organisation .”
This point brings it back to technology but nestles it under the change management umbrella . Ultimately , the ability to adapt to a changing technical landscape will allow Make-A-Wish to prosper in years to come . The shift here , facilitated by Duran , is one of mindset – understanding the need for technology and the benefits before tackling the implementation .
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