Yorkshire Building Society ’ s mission is to become the UK ’ s most trusted financial services provider , being simply brilliant at delivering mortgages and savings services across all available channels

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People don ’ t care if you ’ re back office or front office . They care about the end-to-end transaction and the level of service ,” says Stephen White with a degree of assured honesty , describing how digital has broken down boundaries once seen in traditional finance organisations .

“ A group of smaller financial services players , I believe , will emerge in the next five to 10 years and be seen as providing something fundamentally different – a new world of finance .”

130 May 2017